POLICIES
Return & Exchange Policy
We want you to love your purchase! If you’re not completely satisfied, we’re here to help.
🕒 Return & Refund Policy
We have a 7-day return policy:
Return payments are sent the day the parcel is received by us.
To be eligible for a return:
-
The item must be unused.
To start a return, please contact us at our WhatsApp number 03216208697, or at ropepakistann@gmail.com
For any return-related questions, feel free to reach out anytime.
🔁 Exchanges
We have a 7 days hassle free exchange policy:
- You can exchange with any article within 7 days. Rider will deliver your new parcel and collect previous one. You do not have to do any hassle.
To start a exchange, please contact us at our WhatsApp number 03216208697, or at ropepakistann@gmail.com
🚫 Exceptions / Non-Returnable Items
-
Items damaged by the customer
🧾 Damages & Issues
Please inspect your order upon delivery and contact us immediately if:
-
The item is defective or damaged, or
-
You received the wrong item.
We'll send you hassle free exchange as soon as possible, that too-free of charge!
