HASSLE FREE RETURN POLICY
Return & Exchange Policy
We want you to love your purchase! If you’re not completely satisfied, we’re here to help.
🕒 Return Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return:
-
The item must be unworn, unused, and in its original packaging.
-
Tags must still be attached.
-
You’ll need to provide your receipt or proof of purchase.
To start a return, please contact us at ropepakistann@gmail.com.
If your return is accepted, we’ll send you a return shipping label and detailed instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
For any return-related questions, feel free to reach out anytime at ropepakistann@gmail.com.
🧾 Damages & Issues
Please inspect your order upon delivery and contact us immediately if:
-
The item is defective or damaged, or
-
You received the wrong item.
We’ll evaluate the issue and make it right as quickly as possible.
🚫 Exceptions / Non-Returnable Items
Please note that we cannot accept returns on:
-
Sale items
-
Gift cards
-
Items damaged by the customer
🔁 Exchanges
The fastest way to get the item you want is to:
-
Return the item you have (following the steps above).
-
Once your return is approved, place a new order for the desired item.
💰 Refunds
Once we receive and inspect your returned item, we’ll notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 5 business days have passed since your refund was approved, please contact us at ropepakistann@gmail.com.
